Technical Support Engineer / Analyst
If you like solving technical issues, helping customers with product questions, and troubleshooting hardware and software this role is for you.
A Technical Support Engineer resolves technical issues for customers, ensuring product functionality and satisfaction. Develop expertise in troubleshooting, customer support, and technical documentation.
Skills you’ll need: Technical Support, Problem Solving, Customer Service, Operating Systems, Help Desk Support, Networking Hardware, Communication, Detail Oriented
Technical Support Engineer / Analyst
If you like solving technical issues, helping customers with product questions, and troubleshooting hardware and software this role is for you.
A Technical Support Engineer resolves technical issues for customers, ensuring product functionality and satisfaction. Develop expertise in troubleshooting, customer support, and technical documentation.
Skills you’ll need: Technical Support, Problem Solving, Customer Service, Operating Systems, Help Desk Support, Networking Hardware, Communication, Detail Oriented
Recommended credentials
Introduction to Computers
Course 1 of 12
Introduction to Secure Networking
Course 2 of 12
Essential Aspects of Software, Hardware, and Data Backup
Course 3 of 12
Cybersecurity and Privacy
Course 4 of 12
The Microsoft 365 Ecosystem
Course 5 of 12
Technical Diagnostics and Troubleshooting Techniques
Course 6 of 12
Cloud Computing Essentials with Azure Management
Course 7 of 12
Azure Cloud Services
Course 8 of 12
Azure Identity and Networking Essentials
Course 9 of 12
Azure Network Configuration
Course 10 of 12
Azure Monitoring and Analytics Fundamentals
Course 11 of 12
Azure Backup, Security, and Compliance Administration
Course 12 of 12
Introduction to Information Technology and AWS Cloud
Course 1 of 7
AWS Cloud Technical Essentials
Course 2 of 7
Skills and Best Practices for Cloud Support Associates
Course 3 of 7
Cloud Support Essentials: A Technical Approach
Course 4 of 7
Automation in the AWS Cloud
Course 5 of 7
Python for Serverless Applications and Automation on AWS
Course 6 of 7
Capstone: Preparing to work as a Cloud Support Associate
Course 7 of 7
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¹ Median salary, job opening, and degree data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)