IT Service Management

IT Service Management (ITSM) is a strategic approach directed towards designing, delivering, managing, and improving the way information technology (IT) is used within an organization. Coursera's ITSM catalogue helps you understand and implement efficient IT service management principles in your organization. You will learn about various components of ITSM such as service strategy, service design, service transition, and service operation. Additionally, you'll get insights into the process of continual service improvement (CSI), change management, and incident management. This skill can elevate your proficiency in managing IT services, ensuring a streamlined, agile, and customer-focused IT infrastructure.
5credentials
12courses

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Results for "it service management"

  • Status: Free Trial

    IBM

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    EDUCBA

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

    4.9
    Rating, 4.9 out of 5 stars
    72 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

    4.7
    Rating, 4.7 out of 5 stars
    71 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

    4.5
    Rating, 4.5 out of 5 stars
    25 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

    Intermediate · Course · 1 - 4 Weeks