IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Kennesaw State University
Skills you'll gain: Cyber Governance, Cyber Security Policies, Cyber Security Strategy, Security Management, Cyber Risk, Cybersecurity, Risk Management Framework, Continuous Monitoring, Security Controls, Enterprise Security, Information Privacy
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Intellectual Property, Commercial Laws, Risk Management, Business Risk Management, Entrepreneurship, Entrepreneurial Finance, Vendor Contracts, Legal Risk, Law, Regulation, and Compliance, Contract Negotiation, Contract Management, Contract Review, Business, Labor Law, Business Management, New Business Development, Business Strategy, Innovation, Regulation and Legal Compliance, Legal Strategy
Beginner · Specialization · 3 - 6 Months
Northeastern University
Skills you'll gain: Health Informatics, Decision Support Systems, Process Mapping, Business Analytics, Predictive Analytics, Data-Driven Decision-Making, Customer experience strategy (CX), Artificial Intelligence and Machine Learning (AI/ML), Analytics, Applied Machine Learning, Healthcare Industry Knowledge, Performance Metric
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Prompt Engineering, Generative AI, Retrieval-Augmented Generation, Generative Model Architectures, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, OpenAI API, Hugging Face, Responsible AI, GitHub, Python Programming, Machine Learning
Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Inventory Control, Materials Management, Supply Chain, Financial Statement Analysis, Data Analysis, Case Studies, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Key Management, Security Management, Cyber Attacks, Cryptography, Cyber Security Policies, Cybersecurity, Encryption, Cyber Risk, Information Assurance, Incident Response
Build toward a degree
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Bioinformatics, Molecular Biology, Microbiology, Infectious Diseases, Biotechnology, Computational Thinking, Algorithms, Python Programming
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration
Intermediate · Course · 1 - 4 Weeks

ISC2
Skills you'll gain: Network Security, Cybersecurity, Cyber Attacks, Infrastructure Security, Threat Detection, Computer Networking, Data Centers, General Networking, Threat Management, Network Planning And Design, Firewall, Network Protocols, Cloud Computing, TCP/IP, Encryption
Beginner · Course · 1 - 3 Months

Skills you'll gain: Model Evaluation, Predictive Modeling, Machine Learning, Supervised Learning, Applied Machine Learning, Data Science, Artificial Intelligence, Deep Learning, Classification Algorithms, Unsupervised Learning, Regression Analysis, Reinforcement Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Open Shortest Path First (OSPF), Virtual Local Area Network (VLAN), OSI Models, Wide Area Networks, Network Troubleshooting, TCP/IP, Wireless Networks, Cloud Computing, Network Routing, Routing Protocols, Network Security, Network Monitoring, Event Monitoring, Threat Detection, Network Performance Management, Network Switches, Network Planning And Design, Network Administration, Network Protocols, Software-Defined Networking
Beginner · Specialization · 3 - 6 Months

Eindhoven University of Technology
Skills you'll gain: Electronics Engineering, Electronics, Telecommunications, Electronic Systems, Electronic Components, Hardware Design, Communication Systems, Wireless Networks, Electronic Hardware, Simulation and Simulation Software, Simulations, Laboratory Experience
Intermediate · Course · 1 - 3 Months