IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Security Awareness, Cloud Security, Personally Identifiable Information, Encryption, Health Informatics, Healthcare Industry Knowledge, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Medical Records, Health Technology, Information Privacy, Cloud Computing, Patient Safety
★ 4.8 (464) · Beginner · Course · 1 - 4 Weeks

SkillUp
Skills you'll gain: Systems Design, Business Process Modeling, Data Flow Diagrams (DFDs), Systems Analysis, Data Modeling, Process Modeling, Business Systems Analysis, Digital Transformation, Enterprise Modeling, Business Process, Risk Management, Systems Architecture, Business Analysis, Information Technology, Process Flow Diagrams, Prototyping, Computer Science, Agile Methodology, Product Lifecycle Management, Business Communication
★ 4.7 (25) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Technical Support and Services, Technical Support, Client Support, Customer Support, Help Desk Support, Rapport Building, Relationship Building, Information Technology, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Initiative and Leadership, Ethical Standards And Conduct, Computer Hardware
★ 4.3 (6) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Hardware, Operating Systems, Desktop Support, Hardware Architecture, Network Troubleshooting, Databases, Technical Support and Services, Hardware Troubleshooting, Information Technology, Package and Software Management, Technical Support, Information Technology Operations, System Support, Database Management Systems, Computer Systems, Operating System Administration, Security Controls, Information Systems Security, Patch Management, End User Training and Support
★ 3.8 (6) · Beginner · Course · 3 - 6 Months

Coursera
Skills you'll gain: End User Training and Support, Product Support, Technical Support, Technical Documentation, Collaborative Software, Self Service Technologies, Software Documentation, Product Knowledge, Technical Communication, Scalability, Information Management, Product Development, Search Engine Optimization
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Technical Support and Services, Electrical Safety, Desktop Support, Technical Documentation, Problem Management, Safety and Security, Technical Support, Hardware Troubleshooting, Help Desk Support
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Display Devices, Issue Tracking, Patch Management, Data Storage, Usability, Memory Management
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Operating System Administration, Package and Software Management, IT Security Architecture, IT Infrastructure, Network Troubleshooting, Information Systems Security, Systems Administration, Computer Networking, Network Security, Hardening, Data Security, Desktop Support, Routing Protocols, Lightweight Directory Access Protocols, Technical Support, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging
★ 4.8 (302) · Beginner · Professional Certificate · 3 - 6 Months
Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Service Management, Information Technology, IT Management, Problem Solving, IT Automation, Change Management, Information Technology Operations, Automation, Workflow Management, Software Installation
★ 3.5 (6) · Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Microsoft Windows, Operating System Administration, Command-Line Interface, Operating Systems, Desktop Support, System Configuration, Systems Administration, IT Automation, OS Process Management, General Networking, Graphical Tools
★ 4.5 (87) · Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Network Security, Network Administration, Network Protocols, TCP/IP, Cloud Computing, Firewall, Cloud Services, Cybersecurity, General Networking, Networking Hardware, Network Architecture, OSI Models, Microsoft Azure, Computer Networking, Network Infrastructure, Network Monitoring, Virtual Machines, Virtualization
★ 4.8 (332) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Cloud Management, Cloud Services, Cyber Attacks, Cybersecurity, Help Desk Support, System Support, Computer Security Awareness Training, End User Training and Support, Network Support, Cloud Storage, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Identity and Access Management
★ 4.8 (186) · Intermediate · Course · 1 - 3 Months