Skills you'll gain: AI Personalization, Personalized Service, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Strategy, Customer Relationship Management, Workflow Management, Sales, Customer Insights, Customer Data Management, AI Enablement, AI Workflows, Microsoft Copilot, Predictive Analytics, Data Ethics, Debugging, Responsible AI, Trend Analysis

Skills you'll gain: Marketing Analytics, Data Collection, Marketing Effectiveness, Marketing, Marketing Management, Business Metrics, Performance Metric, Performance Measurement, Data Capture, Key Performance Indicators (KPIs), Data Entry, Workflow Management, Data Compilation, Data Maintenance, Record Keeping

Skills you'll gain: Work Breakdown Structure, Project Closure, Project Management, Scope Management, Cost Management, Version Control, Dashboard, Microsoft Excel, Project Schedules, Project Planning, Excel Formulas, Resource Allocation, Risk Management, Time Management, Business Reporting, Resource Planning, Automation, Data Visualization, Data Analysis, Data Validation

Skills you'll gain: Brand Awareness, Pivot Tables And Charts, Market Intelligence, Surveys, Marketing Analytics, Branding, Google Analytics, Dashboard, Looker (Software), Business Intelligence, Stakeholder Communications, Market Research, Key Performance Indicators (KPIs), Financial Forecasting, Data Storytelling, Tableau Software, Power BI, Forecasting, Regression Analysis, SQL

Skills you'll gain: Smart Goals, Concision, Performance Metric, Marketing Communications, Goal Setting, Digital Marketing, Internal Communications, Communication, Strategic Communication, Marketing Effectiveness, Business Writing, Team Management

Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing

Skills you'll gain: Case Management

Skills you'll gain: Supply Chain, Supply Chain Management, Logistics Management, Logistics, Transportation Operations, Procurement, Inventory and Warehousing, Warehouse Management, Manufacturing Operations

Skills you'll gain: Negotiation, Active Listening, Communication, Conflict Management, Interpersonal Communications, Strategic Partnership, Relationship Building, Leadership, Value Propositions, Stakeholder Management, Decision Making, Organizational Skills

Skills you'll gain: Bookkeeping, Cash Flows, Financial Accounting, Financial Reporting, Financial Statements, Small Business Accounting, Cash Management, Financial Analysis, Accounting, Reconciliation, Standard Accounting Practices, Balance Sheet, Income Statement, General Ledger

Skills you'll gain: Data Collection, Lean Six Sigma, Six Sigma Methodology, Quality Improvement, Process Improvement, Business Process, Project Management, Project Planning, Customer experience improvement, Process Mapping, Statistics, Statistical Analysis, Stakeholder Analysis

Skills you'll gain: Sustainable Development, Climate Change Adaptation, Sustainable Design, Land Development, Water Sustainability, Sustainable Technologies, Community Development, Governance, Economic Development, Socioeconomics, Environment, Sustainable Business, Social Impact, Systems Thinking, Environmental Issue, Environmental Science, Climate Change Mitigation, Case Studies, Energy and Utilities, Water Resources