IT Service Management

IT Service Management (ITSM) is a strategic approach directed towards designing, delivering, managing, and improving the way information technology (IT) is used within an organization. Coursera's ITSM catalogue helps you understand and implement efficient IT service management principles in your organization. You will learn about various components of ITSM such as service strategy, service design, service transition, and service operation. Additionally, you'll get insights into the process of continual service improvement (CSI), change management, and incident management. This skill can elevate your proficiency in managing IT services, ensuring a streamlined, agile, and customer-focused IT infrastructure.