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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

1,202 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

May 9, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

Jul 11, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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176 - 200 of 289 Reviews for Introduction to Technical Support

By Brian K

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May 6, 2023

Awesome course!

By Adham K

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Mar 22, 2023

Thank you all!!

By Forgiveness M P

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Sep 25, 2022

awesome course

By Haider H

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Apr 7, 2024

GREAT KICK-OFF

By Mohamed M

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Apr 7, 2023

AMAZING COURSE

By onoji b

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Dec 9, 2022

it was a blast

By Demola D

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Sep 22, 2022

tI si ergat.

By Ibrahim A E

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Oct 19, 2024

Great content

By odingo s

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Jan 9, 2024

inspirational

By Maryjane O

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Dec 22, 2022

Great course!

By Josh B

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Sep 22, 2022

Informative!

By Francis S

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Aug 19, 2025

Incroyable !

By Herve I N P

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Jul 28, 2025

Good course.

By sayd e

•

Jul 6, 2025

اكثر من رائع

By Hanan A M N

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Dec 26, 2024

محتوى رائع..

By HIND A M A H A M A

•

Dec 26, 2024

رايعه ومفيدة

By tunnnn

•

Dec 8, 2024

Excellent :)

By Carla B

•

Aug 15, 2024

Great lesson

By Sami S

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Jan 19, 2024

very usefull

By Kuileco S

•

Apr 24, 2023

Excellent...

By Muhammad F F

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Nov 14, 2022

Great course

By Muhammad F

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Sep 21, 2022

Good Course

By Evelin S O

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Mar 2, 2025

Excelente!!

By Ahson K

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Sep 1, 2024

Exceptional

By tananishibamba

•

Oct 9, 2023

informative