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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

1,202 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

May 9, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

Jul 11, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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201 - 225 of 289 Reviews for Introduction to Technical Support

By william c

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Jun 1, 2023

Excellent.!

By Md R K

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Apr 21, 2023

good course

By William R M

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Mar 2, 2025

Buen Curso

By Cristian D T T (

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Feb 24, 2025

Muy bueno.

By Akmal Z A

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Oct 1, 2022

excellent

By DILUKSHAN

•

Dec 25, 2025

worth it!

By Nelson U C M

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Jun 22, 2025

excelente

By Yaxyo R

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Sep 28, 2024

very good

By KONSTANTINOS G

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Sep 19, 2024

Very Good

By Giorgos K

•

Jun 28, 2024

Amazing!!

By Lambertus H

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Jun 10, 2024

Very good

By Abraham S

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May 6, 2024

Excelente

By AZIZ R

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Mar 20, 2024

Excellent

By Faisal K

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Feb 2, 2024

Very good

By Hareth A

•

Nov 14, 2023

very good

By Jorge L G

•

Mar 17, 2023

EXCELLENT

By jae-kil l

•

Sep 10, 2022

GOOD JOB

By Emmanuel B P

•

Oct 1, 2025

Awesome!

By Ahmed X

•

Nov 13, 2024

So good!

By Wendy M L

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Sep 15, 2023

LOVED IT

By Sarvar S

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Jun 5, 2023

good job

By mohammad q

•

Feb 22, 2023

prefect

By Ícaro J

•

Feb 16, 2023

amazing

By Nouraa A A

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Oct 31, 2024

thanks

By Maria d R M T

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Mar 1, 2023

Genial