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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,636 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

TP

Dec 20, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

DE

Dec 18, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

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176 - 200 of 324 Reviews for Sales and CRM Overview

By Ogunseye O

•

Dec 6, 2022

VERY EDUCATIVE

By Anirban g

•

Aug 23, 2021

great course..

By Yoel K M M

•

Dec 26, 2024

Great course!

By Hizak G

•

Nov 13, 2024

Great courses

By rohith k

•

Jul 31, 2024

useful course

By C T

•

Dec 15, 2023

Good Learning

By WATARU S

•

Sep 18, 2025

とても役に立ち立ちました

By AHMED D

•

Jun 1, 2025

Very special

By Miguel M

•

Dec 5, 2024

Great Course

By GOURAV T

•

Apr 19, 2023

Great Course

By Amine B

•

Oct 2, 2022

Nice course

By Robert P

•

Jun 7, 2024

Challenging

By Ephraim I

•

Sep 19, 2023

FaFantastic

By Onyimba C

•

Apr 7, 2023

outstanding

By CERNOLEV A

•

Jan 25, 2023

Thank you!

By Tylor H

•

Oct 7, 2022

loved it!

By Juliet

•

Sep 15, 2022

GREAT JOB

By Chenai

•

Nov 24, 2025

excellent

By Hala

•

Feb 19, 2025

very good

By Sohail M

•

Feb 27, 2024

Excellent

By Mohamad A H

•

Nov 30, 2023

SO USEFUL

By Lusungu P K

•

Mar 1, 2023

inspiring

By Alalaye H M

•

May 26, 2022

Amazing !

By Olufemi F

•

May 21, 2022

Excellent

By Ewouki E E

•

Jan 23, 2026

try this