The Expert Academy

Advanced Sales Training: Challenging, Coaching And Closing Specialization

The Expert Academy

Advanced Sales Training: Challenging, Coaching And Closing Specialization

Complex Sales Coaching And Closing Skills.

Learn to influence buyers, guide complex decisions and close enterprise B2B deals.

The Expert Academy

Instructor: The Expert Academy

Included with Coursera Plus

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

8 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

8 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Influence buyer thinking using challenger-style insight and persuasion strategies.

  • Coach customers through complex internal decisions and stakeholder alignment.

  • Manage objections, guide enterprise negotiations and close high-value B2B deals.

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Taught in English
Recently updated!

April 2026

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Specialization - 3 course series

Sales Skills: Build Trust And Influence Buyers

Sales Skills: Build Trust And Influence Buyers

Course 1, 26 hours

What you'll learn

  • Apply challenger-style insight to shape buyer perspectives

  • Use persuasion psychology and questioning to guide conversations

  • Navigate multi-stakeholder negotiations, procurement expectations and formal RFP processes with confidence.

  • Build trust and influence early B2B buying decisions

Skills you'll gain

Category: Negotiation
Category: Sales Strategy
Category: Sales Process
Category: Persuasive Communication
Category: Trustworthiness
Category: Influencing
Category: Consumer Behaviour
Category: B2B Sales
Category: Customer Insights
Category: Sales Development
Category: Lead Generation
Category: Value Propositions
Category: Selling Techniques
Category: Sales Prospecting
Category: Prospecting and Qualification
Category: Marketing Psychology
Category: Rapport Building
Category: Consultative Selling
Category: Sales
Category: Customer Relationship Building
Sales Skills: Coach Buyers Through Complex Decisions

Sales Skills: Coach Buyers Through Complex Decisions

Course 2, 8 hours

What you'll learn

  • Coach buyers through complex internal decision processes

  • Diagnose hesitation and prevent “no decision” outcomes

  • Align stakeholders and maintain momentum in complex deals

Skills you'll gain

Category: Emotional Intelligence
Category: Active Listening
Category: Empathy
Category: Rapport Building
Category: Employee Coaching
Category: Coaching
Category: Decision Making
Category: Sales
Category: Consultative Selling
Category: Sales Process
Category: Cultural Sensitivity
Category: B2B Sales
Category: Empathy & Emotional Intelligence
Category: Stakeholder Management
Category: Collaboration
Category: Stakeholder Engagement
Category: Stakeholder Communications
Category: Influencing
Category: Sales Training
Category: Closing (Sales)
Sales Skills: Handle Objections And Close Complex Deals

Sales Skills: Handle Objections And Close Complex Deals

Course 3, 15 hours

What you'll learn

  • Design customer experience and account strategies that strengthen long-term B2B relationships and improve retention.

  • Use CRM insights, customer data and journey mapping to personalise engagement and identify expansion opportunities.

  • Apply emotional intelligence and loyalty frameworks to build trust, reduce churn and drive sustainable client growth.

Skills you'll gain

Category: Customer Relationship Management
Category: Customer Retention
Category: Selling Techniques
Category: Closing (Sales)
Category: Customer experience improvement
Category: Overcoming Objections
Category: Customer Success Management
Category: Negotiation
Category: B2B Sales
Category: Brand Loyalty
Category: Procurement
Category: Sales Strategy
Category: Loyalty Programs
Category: Price Negotiation
Category: Sales Management
Category: Sales
Category: Enterprise Sales
Category: Customer Relationship Management (CRM) Software
Category: Customer experience strategy (CX)
Category: Stakeholder Engagement

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Instructor

The Expert Academy
The Expert Academy
9 Courses384 learners

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