Leverage AI-powered automation to transform personal and professional productivity through hands-on experience with cutting-edge tools like ChatGPT, Claude AI, and Crew AI. Learn to automate tasks, generate reports, enhance customer support, and implement enterprise-level AI solutions that drive efficiency and innovation. Build practical skills in designing multi-agent systems, creating AI-driven workflows, and measuring ROI from automation initiatives across diverse business contexts.
Next-Gen Workplace Automation with GenAI Specialization
Next-Gen Workplace Automation with GenAI Specialization
Transform Productivity With AI-Powered Automation. Build intelligent systems that automate workflows and boost organizational efficiency.
Instructors: Julian Jenkins
Included with 
Get in-depth knowledge of a subject
(16 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject
(16 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
What you'll learn
Design and implement AI-powered automation systems for personal and business productivity enhancement.
Deploy enterprise-grade generative AI solutions including ChatGPT, virtual assistants, and multi-agent frameworks.
Create automated workflows and reporting systems that optimize decision-making and operational efficiency.
Overview
Skills you'll gain
Tools you'll learn
What’s included
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
July 2025
14 practice exercises
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
- Master a subject or tool with hands-on projects
- Develop a deep understanding of key concepts
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Specialization - 8 course series
What you'll learn
Automate a task using Python. Discuss the impact in a group forum.
Identify automation opportunities through case studies and present solutions.
Evaluate real industry automation cases in online discussions.
Research AI-driven automation trends and engage in trend debates.
Skills you'll gain
Automation, Artificial Intelligence and Machine Learning (AI/ML), Business Process Automation, No-Code Development, Workflow Management, IT Automation, Self Service Technologies, Process Optimization, Digital Transformation, Innovation, Artificial Intelligence, and Productivity Software
What you'll learn
Evaluate the strategic benefits of ChatGPT and determine how to leverage it effectively within enterprise operations
Apply ChatGPT to enhance customer support, ensuring faster, more accurate, and empathetic responses
Create high-quality content using ChatGPT, ensuring it aligns with specific business goals
Analyze and interpret data using ChatGPT to generate actionable insights that inform strategic business decisions
Skills you'll gain
Data Analysis, Content Creation, ChatGPT, Customer Service, Operational Efficiency, Generative AI, Customer experience improvement, Business Intelligence, Content Strategy, Prompt Engineering, OpenAI, Customer Support, Artificial Intelligence, Data-Driven Decision-Making, and Automation
What you'll learn
Analyze the historical evolution of AI and Generative AI to promote critical thinking.
Differentiate between various generative AI models and identify their advantages across frameworks.
Construct strategies for implementing generative AI applications in business environments and determine the best models for specific contexts.
Illustrate the advantages and benefits of implementing generative AI in practical business environments.
Skills you'll gain
Generative AI, Data-Driven Decision-Making, Digital Transformation, Responsible AI, Artificial Intelligence, Analytical Skills, Innovation, Artificial Intelligence and Machine Learning (AI/ML), Financial Forecasting, Content Creation, and Business Ethics
What you'll learn
Analyze and evaluate the benefits of virtual assistants and chatbots in enhancing personal productivity.
Explore and assess AI-powered virtual assistant and chatbot platforms for personal productivity enhancement.
Develop effective strategies for using virtual assistants and chatbots in daily tasks to maximize their potential.
Assess the improvements in time management and overall efficiency resulting from the usage of virtual assistants and chatbots.
Skills you'll gain
Productivity, Natural Language Processing, ChatGPT, Automation, Communication, Email Automation, Calendar Management, Self Service Technologies, Business Process Automation, Time Management, Artificial Intelligence, Prompt Engineering, Generative AI, and Personal Development
What you'll learn
Analyze the core concepts and benefits of Crew AI in enhancing team productivity and workflow automation.
Design a multi-agent system using the Crew AI framework to address specific business challenges.
Implement Crew AI agents for work automation in various business contexts.
Evaluate the effectiveness of a Crew AI implementation in improving team efficiency and decision-making processes.
Skills you'll gain
Customer Service, Generative AI Agents, Automation, Agentic systems, Artificial Intelligence, Team Management, Productivity Software, Solution Design, Workflow Management, Process Improvement, System Design and Implementation, LLM Application, Decision Making, Business Process Automation, AI Product Strategy, and Performance Improvement
What you'll learn
Explain core concepts of generative AI and its transformative value in industries such as marketing, healthcare, and product design.
Evaluate and prioritize generative AI applications for specific business challenges.
Develop innovative GenAI business solutions, ensuring ethical use and measurable success through ROI and metrics.
Skills you'll gain
Generative AI, Responsible AI, Customer Support, Content Creation, Product Design, Innovation, Return On Investment, Data Ethics, Business Process Automation, Operational Efficiency, Business Solutions, Artificial Intelligence, and Business Strategies
What you'll learn
Create targeted marketing materials and promotional content by utilizing Claude AI.
Leverage Claude AI to effectively devise and execute successful product launch strategies.
Craft a compelling promo campaign with Claude AI that highlights specific products and services.
Skills you'll gain
Anthropic Claude, Prompt Engineering, Generative AI, Promotional Strategies, Copywriting, Drive Engagement, Marketing Materials, New Product Development, Product Promotion, and ChatGPT
What you'll learn
Master automated report generation with AI, and assess its real-world pros and cons.
Evaluate AI tools for report creation, and choose the best fit based on specific needs.
Learn to create tailored automated reports step-by-step with AI for efficient customization.
Assess how automated report generation enhances organizational efficiency, data accuracy, productivity, and decision-making.
Skills you'll gain
Automation, Data Analysis, Generative AI, Artificial Intelligence, Business Reporting, Business Process Automation, Data Collection, AI Personalization, Report Writing, Digital Transformation, and Operational Efficiency
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
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11 Courses34,738 learners
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Frequently asked questions
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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Financial aid available,