Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Salesforce Starter Kit Specialization

Advance your career with Salesforce expertise. Learn from professionals; master Salesforce capabilities

Instructors: Starweaver

Included with Coursera Plus

Learn more

4 course series

Get in-depth knowledge of a subject

Advanced level

Recommended experience

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 course series

Get in-depth knowledge of a subject

Advanced level

Recommended experience

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Evaluate the impact of AI in Salesforce and ethical AI development.
Automate business operations through CLM and CPQ integration.
Customize CRM applications to tailor user experiences effectively.
Integrate Salesforce APIs for seamless data integration.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Advance your subject-matter expertise

Learn in-demand skills from university and industry experts
Master a subject or tool with hands-on projects
Develop a deep understanding of key concepts
Earn a career certificate from Coursera

Specialization - 4 course series

Embark on a journey to master Salesforce capabilities with our Salesforce Starter Kit Specialization. This program is tailored for professionals seeking advanced knowledge in the Salesforce ecosystem to enhance their AI, contract management, CRM customization, and integration skills. You will explore Salesforce's AI principles, streamline contract operations using CLM and CPQ, deploy CRM customization for optimal user experience, and integrate Salesforce patterns to solve complex business challenges. Graduates of this Specialization will be equipped to take on strategic roles in maximizing business efficiencies through Salesforce solutions.

Applied Learning Project

Each course within this Specialization features hands-on projects that simulate real-world Salesforce applications. You'll implement Einstein AI functionalities, automate contract operations, customize CRM interfaces, and deploy intricate integration solutions. Completing these projects will fortify your ability to provide tangible solutions and leverage Salesforce for business benefits.

Supercharge with Salesforce Einstein (GPT)

Course 12 hours

What you'll learn

Explain the concepts of AI that underlie Salesforce Einstein
Implement the core functionality of the Einstein Studio in your organization
Evaluate the impact of the AI principles of Salesforce on ethical AI development and deployment

Skills you'll gain

Category: Responsible AI

Category: Predictive Modeling

Category: Data-Driven Decision-Making

Category: Analytics

Category: Salesforce

Category: Artificial Intelligence and Machine Learning (AI/ML)

Category: Customer Data Management

Category: Customer Relationship Management

Category: Data Ethics

Category: Customer Relationship Management (CRM) Software

Category: Artificial Intelligence

Category: Salesforce Development

Category: Business Process Automation

Category: Automation

Salesforce CLM & CPQ: Streamlining Contract Operations

Course 24 hours

What you'll learn

Apply the fundamentals of Contracts in Salesforce.
Explore the core features and capabilities of CLM and CPQ.
Implement automation using approval processes in Salesforce CPQ and CLM.
Apply best practices for Seamless Integration of CLM and CPQ.

Skills you'll gain

Category: Contract Management

Category: Business Process Automation

Category: Salesforce

Category: Price Negotiation

Category: Customer Relationship Management (CRM) Software

Category: Process Optimization

Category: Analytics

Category: Configuration Management

Category: Business Reporting

Category: Compliance Management

Category: Automation

Category: Workflow Management

Category: Systems Integration

Category: Sales Process

Salesforce Design Mastery: CRM Customization

Course 32 hours

What you'll learn

Identify the different declarative tools available to customize Salesforce.
Differentiate between clicks and code and when to choose which solution.
Customize Salesforce to meet the needs of the users through easy standard available functionality.
Examine the impact of the Data Security model on the user experience.

Skills you'll gain

Category: Salesforce

Category: Customer Relationship Management

Category: Identity and Access Management

Category: Security Controls

Category: Data Security

Category: No-Code Development

Category: Salesforce Development

Category: Automation

Seamless Salesforce Integration

Course 42 hours

What you'll learn

Implement the principle of salesforce integration.
Use Salesforce APIs and web services for integration.
Integrate Salesforce patterns before designing integration.
Solve complex business problem of Salesforce Integration.

Skills you'll gain

Category: Web Services

Category: Application Programming Interface (API)

Category: Data Integration

Category: Authentications

Category: Salesforce

Category: Business Solutions

Category: Restful API

Category: Business Requirements

Category: OAuth

Category: Complex Problem Solving

Category: Systems Integration

Category: Salesforce Development

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Starweaver

Coursera

448 Courses852,090 learners

Offered by

Coursera

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

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Frequently asked questions

This Specialization is designed for advanced practitioners with some experience in Salesforce or related business applications.

You will master Salesforce APIs, CLM and CPQ tools, and other Salesforce integration patterns essential for business process automation.

You can pursue roles like Salesforce Consultant, CRM Strategist, AI Integration Specialist, or take on leadership roles in data-driven business transformation projects.