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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,857 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MK

Jul 24, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 13, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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351 - 375 of 542 Reviews for Customer Service Fundamentals

By Gaone S (

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Jul 25, 2022

very informative course

By Samuel A

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Apr 11, 2022

Very insightful course.

By Rzgar F

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Mar 27, 2022

best course full skills

By Esther A K

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Nov 23, 2021

Very interesting course

By Paul M

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Sep 29, 2020

Great and user friendly

By Lefa E M

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Mar 30, 2023

very satisfying course

By Braulio T

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Dec 4, 2021

Relly good, thank you.

By James

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Nov 7, 2020

Learn customer service

By Umair M

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Jul 29, 2019

it was very productive

By Toluwalope O

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Sep 9, 2021

Its An Amazing course

By Joshua Y

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Apr 22, 2020

A wonderful course...

By Rashed S R A K

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May 12, 2020

Great course content

By Esther O

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May 3, 2022

Aweasome experience

By Ricardo

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Oct 25, 2020

Excellent course...

By Lucas S

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Apr 28, 2025

very fast and good

By Nisau O

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Dec 21, 2022

awesome experience

By Karen E

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Jul 27, 2022

Great! and helpful

By Karolina P

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Aug 12, 2019

Highly insightful!

By Juan M R V

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Feb 28, 2025

Esta muy complejo

By Linda U

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Nov 11, 2022

It was insightful

By SHUOHENG M

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Apr 27, 2020

Excellent Course!

By Suliman N

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Nov 6, 2023

very informative

By Awais I

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Nov 21, 2022

Best Ever Course

By Yetunde O

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Nov 14, 2022

very good course

By Mini S

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Jul 20, 2021

Excellent Course