Are there resources provided for continued professional development after completing the course?

Yes, the course concludes with key takeaways and curated organisational and external resources to help learners apply strong performance management practices in their workplace.

What skills will learners gain from this course?

Managers will build skills in goal setting, performance evaluation, delivering feedback, managing difficult conversations, maintaining objectivity, and supporting employee development effectively.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Performance Reviews and Management

This course is part of Workplace Conduct and Culture Specialization

Instructors: Kriti Kamra

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Explain principles of fair, consistent performance management and set clear, measurable performance goals aligned with the job requirements
Apply structured methods to deliver balanced, constructive feedback and conduct performance reviews professionally and objectively
Evaluate performance using evidence-based, bias-aware techniques to ensure fairness, accuracy, and consistency in decisions
Document performance outcomes accurately and confidentially while demonstrating empathy and maintaining clear standards in discussions

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Workplace Conduct and Culture Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Effective performance management relies on clear expectations, meaningful feedback, and fair evaluations that support employee development and organizational success. This course prepares you to conduct structured, objective performance discussions aligned with U.S. workplace standards, focusing on measurable goals, evidence-based evaluation, and constructive communication.

You will learn how to set performance expectations, document observations, and facilitate review conversations that promote transparency and continuous improvement. The course emphasizes maintaining objectivity, avoiding bias, managing difficult dialogues, and documenting reviews accurately and confidentially. Through practical examples, interactive scenarios, and guided reflections, you will apply structured evaluation techniques, communicate employee development plans, and handle performance concerns with professionalism and fairness. Designed for first-time managers, new leaders, and professionals in supervisory roles, this course equips you to confidently manage performance review cycles, deliver balanced feedback, and foster accountability and growth. Enroll today to lead performance conversations with clarity and confidence!

In this module, you will be introduced to the core principles of performance management. You will learn how to define measurable goals, establish clear expectations, and create the conditions for fair and consistent evaluation. The module also explains your role in providing ongoing feedback, ensuring transparency, and maintaining documentation. By laying a strong foundation, you will be better prepared to manage performance objectively and support employee development throughout the performance cycle.

What's included

2 videos1 reading1 assignment5 plugins

2 videosTotal 3 minutes

What Effective Performance Management Looks Like1 minute
Setting Clear and Measurable Performance Goals1 minute

1 readingTotal 2 minutes

Course Overview2 minutes

1 assignmentTotal 9 minutes

Practice Quiz: Foundations of Performance Management9 minutes

5 pluginsTotal 34 minutes

Activity: Foundations of Fair and Objective Performance Management8 minutes
Activity: Strong vs. Weak Performance Goals5 minutes
Activity: Common Biases in Performance Management 6 minutes
Activity: Scenario-Based Bias Mitigation 7 minutes
Activity: Matching Goals to Performance Standards8 minutes

In this module, you will learn how to deliver timely, constructive feedback that supports employee growth. You will practice effective communication techniques, understand the fundamentals of coaching, and learn how to address performance issues professionally. Real-life situations will help you navigate challenging feedback moments and support employees in developing their skills and confidence.

What's included

2 videos1 assignment6 plugins

2 videosTotal 5 minutes

Giving Constructive, Actionable Feedback2 minutes
Coaching for Performance Improvement2 minutes

1 assignmentTotal 9 minutes

Practice Quiz: Delivering Feedback and Coaching Employees 9 minutes

6 pluginsTotal 42 minutes

Activity: Feedback and Coaching Best Practices 7 minutes
Activity: Effective vs. Ineffective Feedback Statements 8 minutes
Activity: Steps of a Coaching Conversation 7 minutes
Activity: Responding to Employee Reactions 8 minutes
Activity: Scenario-Based Corrective Action8 minutes
Activity: Key Takeaways: Delivering Feedback and Coaching Employees 4 minutes

In this module, you will learn how to prepare for and conduct performance review conversations that are objective, fair, and supportive of employee development. You will learn how to consistently apply evaluation criteria, accurately document performance, and professionally address concerns. Scenarios help you practice leading review conversations that motivate and inform employees.

What's included

2 videos1 assignment6 plugins

2 videosTotal 7 minutes

Preparing for a Performance Review Meeting4 minutes
Conducting a Fair and Productive Review Conversation3 minutes

1 assignmentTotal 9 minutes

Practice Quiz: Conducting Fair and Constructive Performance Reviews 9 minutes

6 pluginsTotal 29 minutes

Activity: Documenting Performance Reviews Professionally 5 minutes
Activity: Identify the Most Objective Note 5 minutes
Activity: Ensuring Consistent and Defensible Performance Documentation 5 minutes
Activity: Components of an Effective Review Conversation 5 minutes
Activity: Handling Challenging Review Scenarios5 minutes
Activity: Key Takeaways: Conducting Fair and Constructive Performance Reviews 4 minutes

In this module, you will revisit major concepts from the course, including performance goal setting, feedback, coaching, and review documentation. The final assessment checks your understanding through scenario-based questions. The module concludes with key takeaways and additional resources to support continued development as a performance manager.

What's included

1 reading1 assignment1 plugin

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Kriti Kamra

SkillUp

24 Courses4,134 learners

Offered by

SkillUp

Explore more from Leadership and Management

SkillUp
Diversity, Equity, Inclusion and Belonging in the Workplace
Course
SkillUp
Americans with Disabilities Act (ADA) Awareness
Course
SkillUp
Hiring and Interviewing
Course
SkillUp
Workplace Harassment Prevention Training for Managers
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Learn more

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Explore degrees

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Learn more

Frequently asked questions

The course aims to equip new and experienced managers with practical skills in setting performance goals, delivering constructive feedback, coaching employees, documenting performance reviews, and conducting fair and objective review conversations.

The course provides step-by-step guidance on gathering evidence, applying structured evaluation criteria, documenting performance accurately, and leading balanced, objective, and motivating review discussions.

The course features scenario-based activities, practice quizzes, graded final assessments to reinforce learning and understanding.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.