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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,122 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

TR

Feb 25, 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

AC

Jun 12, 2020

Loved it! Learned a lot and the professor provided clear and informative videos. Definitely suggest for anyone interested in gaining a better understanding of effective communication.

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251 - 275 of 545 Reviews for Improving Communication Skills

By steven m

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Jun 1, 2020

Very informative! A master of his craft! Thank you!

By Eman A A

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Sep 16, 2019

it was an amazing online course i have ever learnt

By ssvetozar

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Mar 19, 2022

Very usefull end intersting presentations.Thanks

By Joshua T

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Feb 1, 2026

Great Course! Fascinating. Engaging. Thank you!

By murtuza a

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Feb 3, 2021

One of the best courses in Communication Skills

By Isabel C

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Apr 15, 2026

Completo, material que me sorprendió con gusto

By Mary O

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Nov 18, 2024

Thai course is very impressive and praCTI all.

By Gaurav P

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Apr 15, 2020

Thanks a lot coursera. I really learned a lot.

By Arthur L C I

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Jun 8, 2025

I love this course I’ve learned a lot from it

By Blanche J

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Mar 27, 2020

Loved the stories on how to apply to my life!

By Hard w W

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Feb 1, 2026

Saya suka dalam improvisasi komunikasi skill

By ビクター

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Jan 8, 2022

AWESOME PROFESSOR AND VIVID COURSE MATERIAL

By Atilio M

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Mar 8, 2019

Great course, easy to follow and understand.

By Solomon O

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Jul 25, 2022

Great course. Very detailed and interesting

By Sarah T

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Mar 27, 2020

Excellent course, with concise information.

By Satish K S

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May 28, 2018

Amazing experience of learning!

Great course

By Gvantsa K

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Sep 19, 2025

perfect...................................

By Jennifer S

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Jun 14, 2021

The course was perfect and understandable

By Beshoy A

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Mar 23, 2020

Great course and the most needed nowadays

By Nurgul

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Jun 5, 2018

Thank you very much for this nice course!

By Mercy O

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Apr 6, 2021

very educative. I enjoyed the course!!!!

By Irena V

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Apr 30, 2020

Very interesting course, easy to follow,

By Lim K B J

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Mar 29, 2020

Great course on effective communication.

By Antonio C V G

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Apr 8, 2020

Excellent!!! Top top training for free.

By pacita d

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Oct 1, 2024

i love the difficulty of the assigment