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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,075 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

SP

Sep 10, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

SH

Aug 30, 2022

This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.

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476 - 500 of 529 Reviews for Improving Communication Skills

By Omar G

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Dec 22, 2019

Materials are insightful and examples bring theory in to practice

By Waleed P

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Aug 27, 2017

Loved the course. Would love to see some more examples next time!

By Hugh T

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Oct 5, 2020

Very engaging videos with great examples to illustrate points.

By Shahzaib A

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Apr 19, 2020

It should tell more about communication otherwise its great

By Steve R

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Aug 25, 2020

Great professor explaining how communication really works.

By Neil M

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Mar 28, 2024

It was very informative and some useful skills learnt.

By Sonika T D S

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Jun 11, 2017

Good experience and a very good learning .......thanks

By Yukari S

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Feb 6, 2022

It is good module to learning communication skill

By Here W G

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Apr 25, 2020

This course is powerful if you can use it right.

By Leo B

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Apr 21, 2020

I enjoy taking this course. It's very practical.

By Anshuman S

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Jun 13, 2018

Well designed and articulated course!Excellent!

By Saqib R

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Sep 17, 2017

very informative and help to enhance abilities

By Joseph K

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Jan 29, 2019

Some of the quizzes were too difficult.

By Deborah O

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Apr 22, 2020

Very impressive and interesting course

By Ayotunde R

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Sep 15, 2017

An informative and enjoyable course.

By Prapanpong S

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May 28, 2023

It was a very interesting course.

By ABIOLA A

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May 1, 2020

Very insightful and practical

By Jaime G

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Nov 20, 2023

So interesting this Course!

By Garry C

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May 21, 2022

All are good and relevant

By INALEGWU V O

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Sep 28, 2020

Apt and comprehensive!

By José M L d A

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Oct 17, 2020

Interesting week #4

By Yazan Z

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Jul 6, 2025

Really great course

By Fred S B

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Sep 16, 2022

Excellent resource

By Giancarlo F

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Jan 27, 2025

Great basic course

By Michael K

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Dec 24, 2022

Very informative.