Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate
Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 4 months or less.

Shadow Farrell

Instructor: Shadow Farrell

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(53 reviews)

Beginner level

Recommended experience

4 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(53 reviews)

Beginner level

Recommended experience

4 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.

  • Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.

  • Build basic SQL commands for effective data management and data analysis.

  • Develop working knowledge of security management principles and build scripts to manage security incidents.

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
145 practice exercises

Professional Certificate - 6 course series

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Skills you'll gain

Linux, File Systems, File Management, Linux Administration, Virtualization, OS Process Management, Linux Commands, Command-Line Interface, User Accounts, Open Source Technology, Ubuntu, Operating Systems, Red Hat Enterprise Linux, System Monitoring, Unix Shell, System Configuration, and Virtual Machines

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

Skills you'll gain

Network Troubleshooting, Network Routing, Virtual Private Networks (VPN), Remote Access Systems, Network Protocols, TCP/IP, Dynamic Host Configuration Protocol (DHCP), Network Security, Network Model, General Networking, OSI Models, Intrusion Detection and Prevention, Network Infrastructure, Network Administration, Networking Hardware, Computer Networking, Routing Protocols, Wireless Networks, Network Architecture, and Network Routers

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Skills you'll gain

Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Web Design, HTML and CSS, Web Development, Responsive Web Design, Animations, Web Design and Development, Web Applications, and Front-End Web Development

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Skills you'll gain

Relational Databases, SQL, Query Languages, Data Manipulation, Database Management, Database Theory, Database Design, Data Analysis, and Database Systems

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Skills you'll gain

Python Programming, Scripting, File Management, Web Applications, MySQL, Data Structures, Program Development, Database Management, Computer Programming, Application Development, and Software Development Life Cycle

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Skills you'll gain

Network Security, Risk Management Framework, Firewall, Security Management, Cybersecurity, Disaster Recovery, Vulnerability Scanning, Authentications, Incident Response, Mobile Security, Risk Management, Identity and Access Management, Computer Security Incident Management, Penetration Testing, Vulnerability Assessments, Hardening, Public Key Infrastructure, Endpoint Security, Threat Detection, and Encryption

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Instructor

Shadow Farrell

Top Instructor

Akamai Technologies, Inc.
6 Courses38,008 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)