IBM IT Support Professional Certificate

Identify the hardware components of desktops, laptops, and other devices, plus operating system functions, settings, and troubleshooting processes

Explore ports, connectors, storage devices, and GPU architectures, and assess appropriate processing and hardware solutions for applications

Develop secure IoT integration strategies for wearable devices and smart tech, using effective device management and cybersecurity principles.

Evaluate VR and AR technologies for organizational use, assessing hardware requirements, deployment considerations, and practical applications.

Classify, install, and administer software applications and tools, including those used on mobile operating systems

Learn foundational concepts in cloud services, browser technologies, and software development models, techniques, and best practices

Utilize core database concepts using the principles of database management and perform basic operations to interface with and maintain databases

Understand how AI enables intelligent tools such as chatbots, virtual assistants, and generative applications to solve real-world problems

Explain wired and wireless network types, topologies, cable categories, IP addressing, packet flow, and core protocols

Configure secure networks and mobile devices using encryption standards and troubleshooting tools, including the command prompt and Windows Settings

Explore memory and storage technologies, including RAM, ROM, RAID, STaaS, file/block/object storage, USB4, and NVMe, andtroubleshooting methods

Apply NFC operating modes, Wi-Fi security protocols, and device integration techniques to evaluate modern networking and storage solutions

Learn how to identify common cybersecurity threats, including malware, social engineering, breaches, and other attack vectors

Install software updates and patches, and apply authentication, encryption, and device-hardening techniques to protect sensitive information

Explore physical security, environmental safeguards, and access control measures used to prevent unauthorized access and ensure business continuity

Apply cybersecurity best practices using strong password creation and management strategies, and identify use cases for encryption

Define cloud computing and explain essential characteristics, history, the business case for cloud, and the emerging technologies enabled by cloud

Describe the cloud service models- IaaS, PaaS, SaaS, and cloud deployment models- Public, Private, Hybrid; explain cloud infrastructure components

Explain emerging Cloud related trends including HybridMulticloud, Microservices, Serverless, Cloud Native, DevOps, and Application Modernization

List and describe services of popular cloud platforms including AWS, Microsoft Azure, Google Cloud, IBM Cloud, Alibaba Cloud, and others

Practice and check your readiness for the CompTIA Tech+ Certification exam that tests your proficiency in IT fundamentals

Describe the components of an OS, identify programming language categories, define programming & database concepts, and the interface methods used 

Identify best security practices, including confidentiality, integrity, and availability concerns of secure devices, and describe IT concepts

Describe processes and information related to IT Fundamentals in the context of providing technical support.

Demonstrate systematic and effective troubleshooting and problem-solving skills.

Use diagnostic tools and tracking systems to solve and log customer issues.

Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.

Summarize the basic functions and tasks of the technical support specialist role.

Describe some career paths for technical support and the job prospects for the field.

Review technical support fundamentals and refresh essential skills.

Discover what to expect from a technical interview so you can come prepared.