Johns Hopkins Medical Office Manager Professional Certificate

Welcome to Human Resources Management Essentials! This course provides you with a comprehensive understanding of the fundamental concepts and practices involved in managing human resources within an ambulatory care practice. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

In this course, you will explore the critical role of human resources in healthcare organizations such as understanding HR policy and legal issues, learning strategies for conducting effective interviews, identifying top talent, and making informed hiring decisions. You will delve into change management, discover change leadership models, develop strategies to manage organizational change, and learn how HR supports communication, engagement, and overcoming resistance. You will also gain insights into well-being-centered leadership, including essential skills like active listening, role modeling, and fostering employee strengths. You will learn about change management, effective interviewing and hiring practices (including giving feedback, goal setting, crucial conversations, and performance reviews), HR policy and legal issues, and strategies for creating a culture of excellence. By the end of this course, you will have developed the skills needed to effectively manage HR functions within an ambulatory medical practice. There are no specific prerequisites for this program.

Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

Quality and safety are paramount in healthcare. This course delves into quality systems in healthcare, such as CMS/MIPPS vs. NCQA and HEDIS, safety and risk management, developing quality and safety programs, promoting a culture of safety, performance improvement, and project management. You will learn how to implement and maintain high-quality and safe healthcare practices. It will also introduce various regulatory bodies like CMS and Joint Commission. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start your journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management. There are no specific prerequisites for this program. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start yourJoin us on this learning journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management.

Welcome to the Healthcare Delivery in Ambulatory Healthcare Management course! This course provides you with a comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. This course is designed for learners with little to no experience in this field, and welcomes all those interested in learning more about medical practice management.

Throughout this course, you will explore key topics that are crucial for effectively managing healthcare delivery. You’ll cover the locations of care, including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Additionally, you will delve into practice management, population health, care management, case management, and the distinction between primary and specialty care. By the end of this course, you will have the knowledge and skills necessary to navigate the complex landscape of healthcare delivery in ambulatory settings. Join us on this learning journey to enhance your understanding of ambulatory healthcare management and its impact on patient care, population health, and overall healthcare outcomes.

Welcome to the Data and EHRs in Ambulatory Healthcare Management course! In this course, you will explore the crucial role of data and electronic health records (EHRs) in the realm of ambulatory healthcare management. This course provides you with a comprehensive understanding of healthcare data basics, data integrity and management, HIPAA regulations, and the utilization of EHRs in various aspects of healthcare operations. This course is designed for those with little to no background in healthcare, and is perfect for beginners and those interested in learning more about this field.

By the end of this course, you will have a comprehensive understanding of healthcare data fundamentals, data integrity and management principles, HIPAA regulations, and the utilization of EHRs in ambulatory healthcare management. Start your journey to enhancing your knowledge and skills in leveraging data and EHRs to drive improved patient care, operational efficiency, and data-driven decision-making in ambulatory healthcare settings.

Welcome to the Revenue Cycle, Billing, and Coding in Ambulatory Healthcare Management course! In this course, you will explore the essential aspects of revenue cycle management in ambulatory healthcare settings. Designed for those with little to no background in healthcare, this course provides you with a comprehensive understanding of the revenue cycle process, including registration, insurance, billing and coding basics, denials management, collections, and price transparency.

By the end of this course, you will have a comprehensive understanding of the revenue cycle billing and coding process in ambulatory healthcare management. Start your journey to acquire the knowledge and skills needed to navigate the complexities of registration, insurance, billing and coding, denials management, collections, and price transparency in the revenue cycle.