Packt
Soft skills Specialization
Packt

Soft skills Specialization

Master Soft Skills for Workplace Success. Develop skills in assertive communication, conflict resolution, and stress management.

Included with Coursera Plus

Get in-depth knowledge of a subject

(6 reviews)

Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject

(6 reviews)

Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Learn assertiveness techniques to communicate confidently in various professional scenarios.

  • Master communication skills like active listening, persuasion, and navigating difficult conversations.

  • Develop effective conflict resolution strategies to foster a positive, productive work environment.

  • Learn stress and time management techniques to enhance productivity and maintain well-being in the workplace.

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

September 2025

13 practice exercises

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Packt

Specialization - 5 course series

What you'll learn

  • Master practical techniques to assert yourself in professional and personal situations.

  • Develop leadership traits that inspire confidence through assertiveness.

  • Navigate negativity and aggression with assertive, positive responses.

  • Communicate assertively as a shy or introverted individual without compromising comfort.

Skills you'll gain

Communication, Assertiveness, Leadership, Conflict Management, Professional Development, Empowerment, Verbal Communication Skills, Influencing, Decision Making, Negotiation, Leadership Development, and Empathy

What you'll learn

  • Master active listening and verbal/non-verbal communication techniques

  • Identify and adapt to diverse decision-making and motivational styles

  • Enhance written communication for formal and informal contexts

Skills you'll gain

Verbal Communication Skills, Writing, Decision Making, Communication, Communication Strategies, Empathy, Interpersonal Communications, Business Writing, Persuasive Communication, Influencing, Motivational Skills, and Collaboration

What you'll learn

  • Develop essential skills for handling conflict calmly and effectively

  • Apply proven techniques to resolve workplace disputes while maintaining relationships

  • Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model

Skills you'll gain

Conflict Management, Collaboration, Mediation, Negotiation, Accountability, Active Listening, De-escalation Techniques, Teamwork, Empathy, Interpersonal Communications, Emotional Intelligence, and Leadership

What you'll learn

  • Deliver negative feedback constructively to drive growth and collaboration

  • Understand emotional responses to feedback and navigate them effectively

  • Employ feedback techniques that inspire motivation and improvement

  • Implement feedback mechanisms to monitor progress and enhance outcomes

Skills you'll gain

Constructive Feedback, Emotional Intelligence, Business Communication, Personal Development, Communication, Collaboration, Social Skills, Empathy, Performance Management, Tactfulness, Growth Mindedness, and Interpersonal Communications

What you'll learn

  • Master techniques for managing stress and enhancing workplace resilience.

  • Implement time management strategies to improve productivity and balance.

  • Recognize stress warning signs and adapt effective coping mechanisms.

  • Set achievable goals and identify time-stealers to optimize efficiency.

Skills you'll gain

Time Management, Goal Setting, Stress Management, Health And Safety Standards, Resilience, Self-Awareness, Productivity, Prioritization, Professional Development, Mental Health, Personal Development, and Organizational Skills

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Packt - Course Instructors
Packt
1,035 Courses244,317 learners

Offered by

Packt

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